1. Account Registration & Eligibility
To open an account on kela888, you must be 18 years or older. All information you provide during registration — such as name, phone number, address, and email — must be complete and accurate. Opening an account with false or misleading information is prohibited and your account may be closed at any time.
Account Ownership
Each registered account must belong to a single individual. You may not share your account with anyone else — including family members. If the same person opens multiple accounts, kela888 reserves the right to close all associated accounts and withhold any funds held within them.
Proof of Age
Kela888 may request proof of age at any time. You'll be given reasonable time to provide documents. If you fail to provide age verification or are found to be under 18, your account will be closed and all funds forfeited.
2. Deposits & Withdrawals
Depositing and withdrawing money on kela888 is easy and secure. We accept both mobile banking and bank transfers. Every transaction is encrypted and recorded.
Deposit Rules
- The minimum deposit amount is BDT 100.
- You can deposit up to BDT 5,000 in a single transaction. To deposit more, you'll need to make multiple transactions.
- Deposits typically appear in your account within 5-10 minutes. If it takes longer, contact our support team.
- You can use deposited funds to place bets on any game.
Withdrawal Rules
- The minimum withdrawal amount is BDT 500.
- After submitting a withdrawal request, it's typically processed within 1-3 business hours.
- After submitting a withdrawal request, you can cancel it — just contact our support team.
- If your withdrawal has not been processed within 6 hours, notify our support team immediately.
3. Bonuses & Promotions
Kela888 regularly offers attractive bonuses and promotional offers. Using these offers is entirely optional and subject to terms.
Welcome Bonus
- New players receive up to 100% bonus on their first deposit.
- A minimum first deposit of BDT 500 is required to qualify for a bonus.
- Bonus cash may come with a set number of free spins and wagering requirements on specific games.
Bonus Terms & Conditions
- A specified wagering amount must be met before any bonus funds can be withdrawn.
- Wagering requirements and time limits may vary by bonus — each offer clearly states its own terms.
- If you close or deactivate your account before meeting the wagering requirements, any remaining bonus balance will be forfeited.
- Misusing bonuses — such as claiming the same bonus across multiple accounts or attempting to exploit wagering patterns — may result in kela888 suspending your account and voiding any winnings.
4. Gameplay & Dispute Resolution
All kela888 games run on legitimate RNG technology and undergo regular independent testing.
Game Fairness
- Slots, Fish Games, and other computer-driven games use fully certified random number generators.
- Live Casino games feature real dealers and real cards/chips, streamed live on camera.
- Every player has an equal chance of winning or losing.
Disputes & Complaints
- If you have a dispute regarding a transaction or questions about a game outcome, contact our support team right away.
- When filing a complaint, provide as much detail as possible — game time, account number, bet amount, and so on.
- Kela888 typically responds to complaints within 24 hours and aims to fully resolve issues within 7 days.
5. Responsible Gaming
Kela888 believes responsible gaming is essential. We help every player stay in control of their spending.
Responsible Gaming Habits
- Gaming is for fun and entertainment — not as a way to earn money.
- Only play with money you can afford to lose.
- Take regular breaks and avoid playing for extended periods.
- Don't play when emotional or chase losses by placing larger bets.
Control Tools
- Deposit Limit: Set daily, weekly, or monthly limits.
- Session Timer: Set a limit on your playing time.
- Self-Exclusion: If you want to stop playing, you can temporarily or permanently close your account.
6. Account Security
Keeping your account secure is the responsibility of both you and kela888.
Your Responsibilities
- Use a strong password — at least 8 characters with numbers and special symbols.
- Never share your password with anyone, not even kela888 staff.
- If you log in from someone else's device, log out when your session ends.
- If you suspect unauthorized access to your account, change your password immediately and contact support.
Kela888's Responsibility
- All logins and transactions are carried out over encrypted connections.
- We provide two-factor verification and monitor for suspicious activity.
- Your personal information is never sold to third parties.
7. Prohibited Activities
The following activities are strictly prohibited. Doing so may result in permanent account closure:
- Opening multiple accounts or using someone else's account.
- Strategically abusing bonuses or promotions.
- Attempting to hack the platform or exploiting any technical vulnerabilities.
- Attempting to control game outcomes by communicating with other players.
- Using automated tools or bots to win games.
- Engaging in illegal or unethical activities.
8. Liability & Limitations
Kela888 platform is provided "as is." We ensure the best service possible, but some limitations apply:
- We are not responsible for disruptions caused by internet connection or server issues.
- If your device is hacked, infected with a virus, or compromised in any way, we are not liable for any resulting losses.
- We are not responsible for any damage to your device resulting from your use of our platform.
9. Policy Changes
Kela888 may change these rules at any time. Major changes will be notified in advance. If you don't agree with new rules, you can close your account.
10. Support & Assistance
If you have questions about these rules or need clarification on any topic, contact our support team. We're available 24/7 in Bengali.
Email: [email protected]
Time: 24 hours a day, 7 days a week